Last Updated: August 10, 2025
PLEASE READ THIS END-USER LICENSE AGREEMENT ("EULA") CAREFULLY BEFORE ACCESSING, PURCHASING, INSTALLING, OR USING ANY SOFTWARE PRODUCTS OFFERED BY US. BY ACCESSING, PURCHASING, INSTALLING, OR USING ANY PORTION OF OUR SOFTWARE, APPLICATIONS, WEBSITES, OR RELATED SERVICES (COLLECTIVELY, THE “PRODUCTS” OR “SERVICES”), YOU (“CUSTOMER” OR “YOU”) ACKNOWLEDGE AND AGREE THAT YOU ACCEPT THE TERMS OF THE EULA AND AGREE TO BE BOUND BY THIS LEGALLY ENFORCEABLE AGREEMENT WITH THE COMPANY (AS DEFINED BELOW). If you do not agree to the terms of this EULA, you may not use the Products.
Business Customers: If you are a business customer, you may have an additional written agreement with us (e.g., a volume license agreement or specific enterprise terms). Such agreements will supplement this EULA.
The Products and Services are licensed, not sold, in accordance with the terms of this EULA. If the Product integrates with or utilizes third-party materials, components, or services ("Third-Party Services"), additional terms imposed by those third parties may apply.
This EULA, along with any applicable additional terms, policies, or guidelines (collectively, the “Agreement”), governs your access to and use of our Products and related websites, applications, and Services. It also applies to any software Product included as part of the Services, including but not limited to desktop, mobile, and web-based applications, features, tools, content, and related documentation. If you have entered into a separate agreement with us for specific Products or Services, this EULA supplements that agreement.
By accepting this EULA through any provided consent method (e.g., clicking “I agree,” installing, or using the Product), you enter into a legally binding agreement with the Company identified in Section 2 (“Company,” “we,” “us,” or “our”).
By using the Products and Services, you affirm that you are of legal age to enter into this Agreement. If you are a minor, you confirm that you have obtained parental or guardian consent to do so.
We reserve the right to modify, update, or discontinue any Product or Service (including features or components) at any time without liability. This may include changes required for compliance with regulatory requirements. If material changes are made to this EULA, we will provide notice at least seven (7) days before the effective date through available channels, such as email, in-app notifications, or website postings. The date of the last revision will always be reflected at the top of this Agreement.
If you accept this EULA on behalf of a business entity, organization, or other legal entity (“Business”), you represent and warrant that you have the legal authority to bind that entity to this Agreement. If you lack such authority or do not agree to these terms, you may not use the Products on behalf of the Business. The Business will be fully responsible for ensuring compliance with this EULA, including any obligations applicable to individual users under its direction.
2.1 Company means SysNet Cleaner.
2.2 Content means any text, information, communication, or material, such as images, graphics, audio, animation, video, electronic documents, or images, that you upload, import into, embed for use by, or create using the Product or Services.
2.3 Services means any Product-related service provided before or during the operation of a Product, including software functionality, websites, contact channels, and any other support or maintenance features and Content.
2.4 Product means the software product or application, files, and related Content, whether mobile/desktop/tablet, including, without limitation; (i) any feature or component offered to you via the software (ii) any proprietary scripting embedded within; (iii) related explanatory written materials and files (“Documentation”); and (iv) any modified versions and copies of, and upgrades, updates, and additions to, such information, provided by us at any time, to the extent not provided under separate terms (“Updates”).
3.1 Products in scope. This EULA governs the use of the following Avanquest products, whether accessed as downloadable software, cloud-based services, or bundled with third-party platforms: (a) Consumer Software: OneSafe, PC HelpSoft, SodaPDF, PDF Suite, PDF Format; (b) Business Software: PDFExpert, PDFArchitect.
Each product is licensed separately, and the terms of this Agreement apply individually to each software title, regardless of whether they are purchased or obtained as part of a bundled package.
3.2 Users. This Agreement applies to two categories of end users:(a) Individual Consumers (B2C Users) – Includes private individuals using the Product for personal, non-commercial purposes; (b) Business Entities and Organizations (B2B Users) – Includes corporations, educational institutions, government agencies, and other organizations that purchase the Product for commercial, operational, or enterprise-wide use. Business licenses may be subject to additional restrictions or custom licensing agreements.
3.3 Trial and Paid Licenses. Certain products may be available in a trial version for a limited period. Trial licenses grant users temporary access to Product features with limitations. After the trial period expires, the license will commence automatically as per the conditions of each Product license, unless you cancel it within the trial period timeframe.
3.4 Countries, Regions, and Language Coverage. The Product and this Agreement are provided in English. Translations may be available in French, German, Japanese, and other languages, but the English version will legally prevail in case of discrepancies.
3.5 Third-Party Services and Integrations. Some Avanquest products may integrate with third-party services or platforms, such as cloud storage, PDF processing engines, or online collaboration tools. Users must comply with the respective third-party terms of use when utilizing these features. Avanquest disclaims responsibility for any disruptions, data loss, or security risks arising from third-party service failures.
4.1 License Grant. Subject to your compliance with the Agreement of the applicable license fees, when required, we grant you a non-exclusive, fully revocable and limited license to install and use the Product (a) in the territory or region where you obtain the Product from us or the application store, or the authorized reseller or as otherwise stated in the Documentation (“Territory”), (b) during the term of such license (“License Term”), (c) in a manner consistent with the terms and conditions of the Terms and any applicable or supplemental agreement and applicable Documentation; (b) for your personal non-commercial needs.
The version(s) of the Product and/or Services that will be available at your renewal date may be different from the version(s) available when you first licensed them from us. You agree that your decision to use, access, or license the Services and Products is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by us regarding future functionality or features.
5.1 Except as expressly granted in the terms of the Agreement, specifically section 4 (License Grant), Customer shall not make any other use of the Product and/or Services, including without limitation, Customer will not: (i) Rent, lease, sell, sublicense, assign, or transfer its rights in the Product (including without limitation, software obtained through a web/mobile download), or authorize any portion of the Product to be copied onto another individual or legal entity’s device except as may be expressly permitted herein; (ii) modify, port, adapt, or translate the Product; (iii) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Product; (iv) Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices included in or on the Product or Services.
5.2 Customer agrees that it will not use the Product or Services other than as permitted by these Terms and that it will not use the Product in a manner inconsistent with its design or Documentation.
General. The company may, however, not be obliged to provide one or more of the following services, related to the offered Product.
Some of the Products and/or Services may include registration for a user account. You are accountable for all activities conducted through your account, even if these actions are not carried out by you or occur without your knowledge or consent. You must not (i) share your account details, except with an authorized account administrator, whether intentionally or unintentionally, or (ii) utilize someone else's account.
We may host user-generated content from our users. If you access the Services, you may come across user-generated content that you find offensive or upsetting. We bear no responsibility for such user-generated content, and your sole remedy is to stop viewing the content. If available, you may also report such content back to us.
If the Services allow the upload, submission, or generation of Content, you hereby represent and warrant that any such content uploaded or generated by you is legal, acceptable, and does not violate any applicable law or rights of any person, entity, or group.
To operate or improve the Product and Services, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, publicly display, distribute, modify, create derivative works based on, publicly perform, and translate the Content. For example, we may sublicense our right to the Content to our service providers or to other users to allow the Product or Services to operate as intended.
We may provide updates, upgrades, or maintenance for the Product and/or Services at our discretion. You agree to install and use such updates to ensure the continued functionality and security of the Product.
7.1 Privacy Policy. For information about how we collect, use, share, or otherwise process information about you and your use of our Products and Services, please visit our privacy policy. Our global Privacy Policy is available at: https://legal.pchelpsoft.com/privacy-portal-privacy-policy/, and supplemental privacy statements per region or Product may be applicable in addition.
7.2 Data Processing Agreement (for business users). In some countries, and if you are a business Customer, the law requires that we put a data protection agreement in place with you if we handle Personal Data (as defined in the applicable legislation) as part of our Products and Services. These agreements are the Data Processing Agreement (DPA), which will apply to B2B engagements. To request an activation of a DPA, you may reach out to info@sysnetcleaner.com.
8.1 General Representations. You represent and warrant that: (a) you are of legal age and have the authority to enter into this Agreement, or, if acting on behalf of a Business, you have the legal authority to bind that entity to this Agreement; (b) you will use the Product and Services in compliance with all applicable laws, regulations, and third-party rights, including intellectual property laws and data protection regulations; (c) any information you provide to us, including account registration details, is accurate, complete, and up to date. You will promptly update any changes to maintain its accuracy; (d) you will not use the Product or Services for any unlawful, fraudulent, or abusive purposes, including but not limited to: (i) violating third party rights, including without limitation intellectual property rights, privacy, fair competition or consumer rights, (ii) circumventing security measures; (iii) disrupting or interfering with the operation of the Product, Services, or related networks.
8.2 User Content. You represent and warrant that you have: (i) all necessary licenses and permissions to use and share your Content in conjunction with the Product and Services; and (ii) the rights necessary to grant the licenses granted under this Agreement.
8.3 Business Customer Representations. If you are a Business using the Product or Services, you additionally represent and warrant that: (a) Authorized Use – You will ensure that your employees, contractors, and agents who use the Product do so in accordance with this Agreement. (b) Internal Compliance – You have established internal policies to ensure compliance with this Agreement, including any applicable licensing restrictions. (c) Data Protection – You have obtained all necessary consents and authorizations required to process and transfer any data in connection with the Product or Services, in compliance with applicable data privacy laws (e.g., GDPR, CCPA).
8.4 Disclaimer of Incompatible Use. You acknowledge and agree that: (a) The Product is provided "as is" and may not be compatible with all hardware, software, or operating systems. You are responsible for ensuring that your systems meet the requirements. (b) We make no warranties regarding the uninterrupted or error-free operation of the Product or Services. Temporary downtimes due to maintenance, updates, or external factors may occur. (c) Certain features, functionalities, or third-party integrations may be discontinued or modified at our discretion, with or without prior notice.
8.5 Consequences of Breach. If you breach any of the representations in this Section, we reserve the right to: (a) suspend or terminate your access to the Product or Services; and/or (b) seek legal remedies, including damages, injunctive relief, or other appropriate actions. By continuing to use the Product and Services, you confirm that you have read, understood, and agreed to these representations and warranties.
8.6 Indemnification. You will indemnify us and our subsidiaries, affiliates, officers, agents, employees, partners, and licensors from any claim(s), demand(s), loss(es), or damage(s), including reasonable attorneys’ fees, arising out of, or related to your use of the Product and/or Services, your Content, your interactions with any other users or customers, or your violation of the Terms (each or jointly, “Claim”). We have the right to control the defence of any Claim subject to indemnification by you. You will fully cooperate with us in the defence of any Claim.
9.1 Disclaimer. You expressly acknowledge and agree that the use of the Product and Services is at your sole responsibility and risk. To the maximum extent permitted by applicable law, the licensed Product and any related Services are provided "as is" and “as available,” with all faults and without warranty of any kind, and we, or our respective licensors, hereby disclaim all warranties and conditions with respect to the licensed application and any services, either express, implied, or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and of noninfringement of third-party rights. No oral or written information or advice given by us or our authorized representative shall create a warranty. Should the licensed Product or Services prove defective, you assume the entire cost of all necessary servicing, repair, or correction. Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the above exclusion and limitations may not apply to you.
9.2 Availability. While our websites and other webpages can be accessed globally, not all Products or Services may be accessible in your country. Additionally, user-generated content that is accessible through the Product and Services may not always be in compliance with local laws or available in your region. Some Services, specific features within Services, or Products might be restricted in particular countries by us or governmental authorities. It is your responsibility to ensure that your utilization of the Product and Services complies with local laws and is permissible in your geographic location. Please note that the Products and Services may not be available in all languages.
10.1 Limited Liability. In no event shall the Company be liable to you or anyone else for any special, incidental, indirect, consequential, moral, exemplary or punitive damages whatsoever, regardless of cause, including losses and damages (a) resulting from loss of use, data, reputation, revenue, or profits; (b) based on any theory of liability, including breach of contract or warranty, negligence, or other tortious action; or (c) arising out of or in connection with your use of or access to the Product or Services. Nothing in the Terms limits or excludes our liability for gross negligence, intentional misconduct of the Company, or its employees, death, or personal injury.
10.2 Aggregate Liability. Our total liability in any matter arising out of or related to the Terms is limited to the lowest of (A) US $80, or (B) the aggregate amount that you paid for access to the Product or Services during the three months preceding the event giving rise to the liability. Our suppliers will have no liability in any matter arising out of or related to the Terms.
10.3 These limitations and exclusions in this section (Limitation of Liability) apply to the maximum extent permitted by law, even if (a) a remedy does not fully compensate you for any losses or failure of its essential purpose; or (b) the Company knew or should have known about the possibility of damages. The Terms set forth the entire liability of the Company as well as your exclusive remedy with respect to access and use of the Product or Services.
We (and our licensors, as applicable) remain the sole owners of all rights, titles, and interests in the Product, Services, and Content. Except as stated in the Terms, we do not grant you any rights to patents, copyrights, trade secrets, trademarks, or any other rights with respect to the items in the Product and Services. This means you may not use our trade names, trademarks, service marks, or logos in connection with any Product or Service that is not ours, or in any manner that is likely to confuse. We reserve all rights not granted under the Terms.
12.1 Termination by you. Unless you agree otherwise when purchasing or installing the Product or Services, or, depending on the governing policies of the applicable mobile application store, you may cancel your subscription and terminate your use of the Product, Services, and Software at any time. Cancellation or termination of your account does not relieve you of any obligation to pay any outstanding fees associated with your subscription, including, but not limited to, early cancellation fees, if applicable.
12.2 Termination by us. Unless explicitly agreed otherwise by us, we may at any time immediately terminate or suspend your right to use and access the Product or Services, without refunds for any pre-paid fees, if in our sole discretion, you - directly or indirectly - (a) breach any provision of the Terms (or act in a manner that clearly shows you do not intend to, or are unable to, comply with the Terms); (b) fail to make the timely the Product or Services, if any; (c) physically, verbally, or through other means abuse, threaten, bully, or harass us or our personnel (in such circumstances, we may alternatively suspend or restrict your access to the Product or Services); (d) if continuing to provide the Product or Services to you would violate any applicable law; (e) we elect to discontinue the operation of the Product or Services, in whole or in part if it becomes impractical for us to continue offering Services in your region due to change of law, or other reason; or (f) there has been an extended period of inactivity in your free account.
If we terminate the Terms, the respective agreement with you, or your use of the Product or Services for reasons other than for cause, as listed above, we will make reasonable efforts to notify you via the email address you provide to us.
12.3 Survival. Upon the expiration or termination of the Terms, some or all of the Products and Services may cease to operate without prior notice. Your indemnification obligations, our warranty disclaimers and limitations of liabilities, and the dispute resolution provisions stated in the Terms will survive.
13.1 Language, versions, and counterparts. The English version of the Terms will be the version used when interpreting or construing the Terms.
13.2 Notices. We may notify you by email or postal mail associated with your account, postings within the Services, or other legally accepted means. It is your responsibility to keep your account information current to receive notifications.
13.3 Non-assignment. You may not assign or otherwise transfer the Terms or your rights and obligations under the Terms, in whole or in part, without our written consent, and any such attempt will be void. We may assign or transfer our rights under the Terms to a third party without your consent.
13.4 Jurisdiction and Governing Law.
Jurisdiction: Any legal action or proceeding relating to the Terms shall be brought exclusively in the state or federal courts located in Montreal, Quebec, and you consent to the personal jurisdiction of such courts.
Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the state of Quebec, Canada, without regard to its conflict of law principles.
13.5 Severability. If any provision of the Terms is held invalid or unenforceable for any reason, the remainder of the Terms will continue in full force and effect, and such provision shall be ineffective only to the extent of such invalidity or unenforceability.
13.6 No waiver. Our failure to enforce or exercise any provision of the Terms is not a waiver of that provision.
13.7 Force Majeure. We will not be liable to the other for any delay or failure to perform any obligation under the Terms if the delay or failure is due to unforeseen events, that occur after the effectiveness of the Terms and which are beyond our reasonable control, such as strikes, blockade, war, terrorism, riots, natural disasters, refusal of license by the government or other governmental agencies, in so far as such an event prevents or delays us from fulfilling our obligations and we are unable to prevent or remove the force majeure at a reasonable cost.
If you have any questions or concerns about these Terms or if you want to exercise your rights, please contact us via email at: info@sysnetcleaner@gmail.com
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